In this article, we are going to look at LiveChatInc Pricing options. Before we dive deeper into the pricing options, here is a short overview of LiveChatInc.
Overview Of LiveChatInc
LiveChat is trusted by over +28000 companies worldwide. They provide chat live support to companies such as Paypal, Unilever, McDonald’s, Ikea and Adobe. Having a live chat software, these companies and others are able to provide users live support which is faster than traditional FAQ section or email support. Fast support often leads to more customer satisfaction, trust and even more sales.
Many companies provided telephone support as number 1 support in the past. Live chat support has definently some advantages over traditional support methods. Firstly, telephone support can be expensive. Secondly, if you work worldwide with your business, overseas calls can be hard for both the customer support agents and for the cost of them. Thirdly, live chat allows your customer agents to send links, screenshots and more technical support. Often times people tend to understand something better when they see it visually, in front of the customers eyes, rather than hearing it on the phone. Live Chat is easier for the customer agent and for the customer. It is way more efficient.
LiveChat can be installed and integrated on any website. All you have to do is copy and paste a piece of code provided to you by LiveChatInc. If you use a popular CMS like Shopify, WordPress etc, there are plugins and apps available to integrate Live Chat without messing around with your code.
You can also connect Facebook Messenger directly with LiveChat. This way your customer service agents don’t need a Facebook account. You won’t miss any messages either, because you can handle everything from one place. Other social media channels such as WhatsApp, Instagram or Twitter aren’t supported yet in LiveChat.
LiveChatInc Pricing Plans
When it comes down to LiveChatInc pricing plans, there are many to choose from. All pricing plans offer a free 14-day trial.
The LiveChatInc Pricing plans start from Starter plan. This is guided towards Small office/ Home Office businesses. It costs $19/month per agent unless you agree to get billed annually where the cost drops down to $16/month per agent.
In the Starter plan you get basic features:
- 60-day chat history
- Basic widget customization
- Ticketing system
- Data security
In the Team plan you get everything mentioned above plus
- Unlimited chat history
- Full widget customization
- Basic reporting
- Agent groups
- Multiple brandings
LiveChatInc Pricing option #2 Team plan will cost you $39/month per agent or $33/month per agent if you agree to get billed annually. We recommend to use the annual billing if you are committed for the long time. You will end up saving money on LiveChatInc pricing.
The third pricing option for LiveChatInc is called “Business” and it is the most popular option. However, this is a common trick by some companies to guide the buyer to the higher cost plans. Anyway we don’t know what is the case here.
In the “Business” plan, you get everything else that is in the Starter and Team plan plus staffing prediction and work scheduler. The Business plan is $59/month per agent or $50/month per agent if billed annually.
Lastly, there is a a fourth LiveChatInc Pricing option called “Enterprise”. The cost of the enterprise plan is going to vary and you need to contact LiveChatInc for details on that. In the Enterprise plan you get as extras:
- Dedicated account manager
- Product training
- Software engineer support
- Software engineer support
- Single Sign-On (SSO)
Conclusion Of LiveChatInc Pricing
I hope this short article was enough to cover the basics of LivechatInc pricing options. I recommend to go for the annual plans since you receive a discount.
To get a free 14-day trial to LiveChatInc click the button below.
