Do you know how fast you can type? Take the LiveChatInc typing test to find out!
One of the most important skills you learn young is writing. In nowadays world, where computers and laptops are even more common than ever, a new set of skills in the online world are even more important.
Improving your typing speed can really help you online. Whether you do customer support online through a live chat or hold a blog for SEO purposes, typing speed is relevant to you. The faster you can type without errors the more customers you can serve or more content you can push out.
In online chat support, most of your work revolves around contacting existing or potential customers either via email, live chat or social media. All those channels are based around typing, and the faster you can type, the more customers you can help. Typing speed can also help you in your corporate job. If you hate replying to emails back and forth, let’s make it easier by typing faster so the daunting task is done faster.
If you’re not sure what your typing speed is or how you can improve it, this article will help you answer these questions.
Take the Typing Speed Test and see how you can practice to become an even faster typist. It can help you in your daily life, in your office job or during your live chat shift.
Table of Contents
Why Typing Speed Is Important
It’s safe to say that all customers like fast answers. I hate it when I contact a service provider through a live chat and I see “the person is typing” and it is taken forever. Unless someone is really bored, we usually like to handle customer service matters as quickly as possible. Did you know how big of an impact a fast response time can have on a business?
A report from Forrester says that 77 percent of customers think that businesses should value customers time and it should be a top priority for the companies. If a customer feels neglected, they think businesses are taking the customers for granted.
That is one of the reasons why around 55 percent of US adults leave an online purchase if they can’t get an answer quickly. Even when you know the answer for the customers questions, half of them leave before you can provide it to them if you chat support isn’t fast enough.
LiveChatInc Customer Service Report from 2019 indicates a clear correlation between short response times and high customer satisfaction. And they are a live chat support provider so they know what they are talking about.
Companies that stay below the average response time of one minute score much better customer satisfaction results. When you are waiting, minutes matter because they feel like hours to the customer.
To put it simply, fast response times lead to happy customers who buy more.
Your typing speed is crucial. The faster you type, the faster the response will be. No more waiting for the customer. Even when you can’t give them an immediate answer, a short reply of acknowledging them and working on the question is usually enough.
Typing speed comes down to math. If you are able to provide faster answers, you are able to handle more cases per hour and per day. This will most likely lead to better customer satisfaction.
Typing speed will help you rise the quality of contact (faster answers) and the quantity of cases you are able to handle (more chats/emails).
Taking The Typing Speed Test
I bet most of the readers are here for the LiveChatInc typing test. You can take the test here.
Before you can start learning how to type faster, your first need to know where are you now with your typing skill.
The LiveChatInc Typing Test is for 1 minute. All you have to do is to type as many words you can that are set for you. After the test, you will see the statistics.
- Words/minute (WPM): The number of correctly typed in words. This is the most basic metric there is when it comes to typing speed.
- Chars/minutes (CPM): How many characters you’re able to type in per minute. Since the lengths of words can affect your WPM, it may be a good idea to look at CPM instead. For example, you can have a 70+ WMP metric while typing in a lot of short/simple words and get the same CPM as a person with 55 WPM that is typing a lot of long/difficult words.
- Accuracy: The final metric that shows how many errors you made. Each mistake will bring this number down a bit. Accuracy is important because if you make a lot of mistakes your customers won’t understand you. You can have 100+ WMP and still do poorly if your replies are full of typos.
After taking the typing speed test, you can also see how well you did when compared to others. With nearly 75,000 tests taken, this should give you a pretty good estimate where do you place among other typists.
In general, 35-40 WPM is how fast an average Joe can type. If you can go type faster than that, you should be able to deal with typing in a customer service setting.
Typing anywhere between 60-75 WMP puts you on a professional level. This is how much an average professional typist can churn out.
If you’re pushing more than 90 WPM, you’re clearly some kind of a typing god and you should be able contact multiple customers at a time without breaking a sweat. Or maybe you are cheating.
Typing Speed Practice
How can you get better at typing? The boring answer is to just type and practice. Everyone has to start from somewhere. If you don’t practice, you won’t get faster.
Typing practice is all about developing proper muscle memory. Your goal is to touch-type – type without looking at the keyboard. With proper finger placement, each finger is responsible for a different set of keys. This skill can take a while to master. Let’s demonstrate it with a picture.
You can train your typing using one of the free apps available online. Some examples of such apps are:
Pick the one that you like the most and try to put 15-20 minutes of typing training each day. It’s important that you don’t try to ‘force’ it. The 15-20 minutes of daily practice may seem like not that much effort, but when you give the training a try, you’ll see why. I learned to type super fast at work. It all happened without me aiming for it.
Even a short training session can tire out your fingers. Take it slow and focus on consistency and accuracy instead of speed. The speed will come over time and you want to focus on creating good habits first.
After a while, go back to the Typing Speed Test and see how much progress you you’ve made.
LiveChatInc Chat Support
Let me know in the comment what kind of results you got from the LiveChatInc Typing Test? The test is capped at 90WPM right now. I don’t think you can beat that. I was able to get to 76.
If you are business owner, and would like to try LiveChatInc to increase your response times in chat support, you can give LiveChat a go during a free, 14-day trial.
